Privacy Policy

Our Privacy Pledge

In this document titled “we,” “us” and/or “our” refers to [IgnitionCasino], which is committed to respecting your right to privacy with respect to the Personal Data we hold and/or obtain from you.

Processing of Personal Data – Purpose

We only process your personal data for legitimate purposes known to you, our data subjects, as indicated in privacy notices, forms and/or other relevant means or documents, which detail how we collect, use, store, retain, disclose, delete and manage your personal data.

How We Use Your Personal Data:

To provide you with relevant information about our products and services.

Responding to your questions, inquiries or concerns communicated through chat boxes, phone calls or messages, emails, contact forms, or messaging applications.

Performing necessary functions to provide IgnitionCasino goods and services.

That will move together the complaints, inquiries, special requests and future communications.

Sending you promotional communications by telephone call, SMS or electronic mail with information about promotional activities, customer rewards, events invitations, discounts, surveys, and other direct marketing initiatives tuned to your interests and preferences. You can opt-out at any time.

Providing all types of customer service solutions.

Recognizing the quality of the products and services offered.

Why we collect your data Ensuring your safety and security.

Gaining statistics.

You store your gaming history records and Know Your Customer identification data for regulatory purposes.

Examples Surveying for researching and analytical information to improve Customer Satisfaction

Image capturing and videos on all company events, for internal and reporting purposes, and for advertising on social media sites and websites.

Translating the IgnitionCasino websites and apps into appropriate languages and recommending potential improvements.

Focusing on legal duties and meeting compliance.

A need to be able to process or disclose information as required by law or regulations.

We may use your Personal Data based on your interactions with IgnitionCasino.

As you consider applying to join our team:

Performance and professional development in terms of workshops, training, and seminars; and compliance.

The enrollment you do in health programs for yourself and your family members like HMO insurance, vaccinations, etc.

Assistance about separation processes, conducting exit interviews, and administering final salary upon separation.

To meet legal needs such as securing work permits in PAGCOR, medical licenses, etc.

Comply with Anti-Money Laundering (AML) and Anti-Terrorism Financing (ATF) laws by conducting KnowYourEmployee (KYE) screenings and background checks.

If you are not selected for employment, we may contact you for your consent to retain your personal data for one year from the date your application was submitted, to provide you with potential job opportunities that fit your skills or capabilities.

In the context of attending our events or other marketing activities:

Protect your Personal Data in our platform and inform you on upcoming marketing campaigns and events.

Use Personal Data to personalize advertising, rewards and gifts appropriate to your demographics and interests

Manage your IgnitionCasino point accrual and event attendance.

And when it comes time to cash in on promotions and rewards, confirm who you are.

As our valued online casino player, we will:

Offer customized products and services based on your choices.

Share information about promotions and specials.

Manage your payments and transactions.

Check accounts when redeeming promotions and rewards.

For users of our mobile application or website, we collect and process your data for the following:

Determine whether in your capacity you are eligible to access our mobile applications or website.

Verify your identity & authorization as users for your account.

Answer questions in chat boxes, SMS messages, phone calls, etc.

Authenticate account management actions such as password changes, profile updates, etc.

Facilitate in-game transactions including deposits and withdrawals and all authorized gaming functions.

Authentication: Validate user identity within the system.

Complying with legal and regulatory needs.

What Personal Data We Collect

The types of personal information we may collect depend on the specific interaction we have with you. These typically include:

Full name, nickname

Privacy Policy: What we do with the information and how we use your information.

Contact informationEmail address, phone numbers, other contact details

Employment information

User ID, passcode, one-time password OTP

Images, audio, video

Best sensitive personal information, including date of birth, age, nationality, marital status, biometric information, gender, health, education information, government identifiers and documents, government-issued identification

Education Background, Work Experience, Certifications, Training Courses Completed, Resume, Previous Salaries

Banking information including bank account information, credit history, payment receipts, credit card information and debit card information

If you submit any personal data to IgnitionCasino in the capacity of personal information, sensitive personal data, or privileged information, you warrant that it is true, complete, and up to date.

Collection of Personal Information

We collect Personal Data from you directly via forms and applications, through communications, and through your interactions with our staff.

Information for Identification and Communication

We may require your identity and contact information as part of requests, registrations, gaming activities and other interactions in order to authenticate your identity. This may include your name, date of birth, address, email, phone number, password, one-time pin (OTP), and more etc.

Data on Gaming, Financial, Transactional Data

Transaction Information: When you use our services, we may collect information about the transactions you make. Details such as credit card or debit card information, account numbers, account balances, personal identification documents, and transaction history may fall under this category.

Data from Third Parties

We also receive information about you from external sources and third parties. Your Personal Data is only shared with our Partner Affiliates and Service Providers with your permission or where it is necessary for providing our services/discharge our legal obligations/compliance.

Data Analysis

We are third-party data analysis service providers who can analyze web traffic on our website IgnitionCasino. This service uses cookies or web beacons.

A cookie, which is a small file was stored by our site on your own computer (PC) or your mobile instrument, that allows us to retain certain information about your tastes. Cookies are used to remind our website of what you prefer, or if you said to not have to log into the website every time you visit. Our website can recognize your device when you return by placing a small computer file on your PC or mobile device. If you set your browser to refuse cookies, you may be unable to access particular areas of our website or the entire site itself will not function properly.

We collect and analyze only non-identifiable web traffic data to improve your browsing experience, which includes:

Your Internet Protocol (IP) Address

Search terms utilized

Pages we visited on our website and or internal links

Demographic information

Dates and times of visits, and how often visits occurred

Geolocation

Your operating system

Web browser type

If you do not wish to receive cookies or want to be notified when a cookie is being used, please refer to your web browser settings. For information on how to disable cookies, see the Help section in your browser. More information about cookies and how to disable them can be found at AboutCookies.org. Please note: If you disable all cookies, some features of our websites may not function properly.

Third-Party Website Links

We may from time to time provide links to third-party websites or ads that contain links to third-party websites. These links are purely for convenience only, and we do not provide any personal data to these sites or advertisers. So if their security measures are not working, we are not liable. These websites are operated by third parties and have separate privacy policies that you should review. Any other websites and how they share/use your information is not covered under IgnitionCasino’s privacy policy. IgnitionCasino does not control the content of such websites and is not responsible for their privacy protection, if any.

Personal Data Sharing

We do not usually share your Personal Data with third parties. Under certain limited circumstances, we may share your personal data with third parties in order to provide you with your transactions with us, or to comply with applicable laws or regulations.

For example, by completing our consent forms, you agree to the terms and conditions concerning certain transactions and provide consent for IgnitionCasino to transfer and/or provide personal data to a related third party or an independent third party, whether domestic or foreign, for the performance of other services in accordance with the goals indicated in this Privacy Policy. Your Personal Data will only be used or disclosed when necessary, required, or permitted under applicable laws and regulations.

We share personal data with regulatory authorities

Where we believe no less would be necessary in order to comply with our legal obligations under the relevant laws, we may disclose your personal data to regulatory authorities — including but not limited to the Anti-Money Laundering Council, the Philippine Amusement and Gaming Corporation (PAGCOR) and the relevant government departments, offices and agencies ( including law enforcement bodies).

Your data may also be disclosed for reasons of national emergency, public order and public safety case, or the need to comply with a legal proceeding when required by competent authorities under the constitutional or legal framework.

All third parties to whom we disclose Personal Data are required to adhere to the principles in this Privacy Policy. REVISE They will collect and process your Personal Data only for the purposes set forth in this Privacy Policy and to the extent required by law.

Safeguarding the Privacy Rights of Teenagers

IgnitionCasino is well aware of the privacy concerns and takes special care not to collect information from children. We do not knowingly or intentionally gather personal identifying information from entities under 18 years of age. Our services are not intended for individuals under 18.

Children’s Information: IgnitionCasino and other service providers may collect personal data of children from their parents, and will only do so for technical support or other services of IgnitionCasino. We do not sell this personal information.

We also advise parents to take an active role in supervising their child on the internet.

Protecting Your Sensitive Information

We take reasonable steps to ensure that the personal information we collect, use, or disclose is accurate, complete, and up-to-date. IgnitionCasino is committed to this privacy policy and has put in place all the reasonable physical, organizational, and technological safeguards to keep your personal information safe from loss, misuse, tampering, unauthorized or accidental access, disclosure, alteration or destruction. We take the following safeguard measures:

The use of secure servers surrounded by firewalls to protect your personal information.

As part of our technical security measuresEncryption is implemented on computer devices, as well as physical security protocols.

Restricting access to your personal information only to the specific employees with proficiency and clearance who are involved in handling your information and do so under very secure techniques.

Access to personal information received from our interactions through our website and applications, are strictly authorized for authorized personnel acting on your behalf (the Intermediary) within security conditions.

For added security, we display only the last four digits of your credit card when confirming an order.

Use of multi-factor authentication to confirm your identity.

Definition of controls and physical protection standards (perimeter, identity access rights, fire prevention systems…)

Data Privacy Retention

Below is our standard information retention policy for Personal Data:

Existing Contracts and Transactions: In the event that an active contract and transactions are maintained or exist between the data subject and IgnitionCasino, the Personal Data will be retained for the period that the contract is in force and within 10 years after such period is over.

Transactional data only, no contract: In the event that the Data Subject has transactions with IgnitionCasino only and no active contract in place, the collection of Personal Data will be kept for the period of the transaction and up to ten (10) years thereafter its conclusion.

No Contract and Transactions – If the data subject has no contract or transactions with IgnitionCasino, the Personal Data shall be stored for ten (10) years.

Data Storage is performed in safe environments and is controlled according to industry standards and legal regulatory requirements. However, in the event you ask for the deletion of your Personal Data from our systems, databases, and physical records in a reasonable timeframe required under applicable laws and regulations, your Personal Data will no longer be searchable or accessible. It will never be included in any anonymized searches and will be forever deleted from all places it was stored. However, the Support Data Security team at IgnitionCasino shall have the right to refuse access to or change any information and will promptly provide written notice explaining the reason for any such refusals, where permitted by applicable laws and regulations.

IgnitionCasino is not able to manage the security of the devices or applications used to access our website or submit personal information. As a result, information sent to us may be intercepted before it reaches us, and we are not in a position to guarantee its security and confidentiality. Your Personal Data is stored in secure databases and will be retained for as long as necessary until requested to be removed in due course, in accordance with applicable laws and regulations in line with industry norms and specifications. Your personal data will be unsearchable and removed from all non-provider-specific anonymous searches. It will be completely deleted from all storage places. However, IgnitionCasino’s Support may also refuse requests to access or edit (correct) information in line with applicable laws and regulations and will provide written reasoning for such refusal.

Due to our lack of control, IgnitionCasino cannot guarantee the same security on devices or applications used to access our website or to provide personal data. Hence our liability does not extend to data security and privacy of such Personal Data which is revealed over Internet prior to being reached to us.

Other Non-Forensics DoD Data Cleaning Standards

Your data is processed until the end of the processing activity and will be securely disposed of so that we are unable to identify you in association with any data we no longer use, and there is no risk of prosecution, disclosure by unauthorized access, or disclosure for any third party or for the public interest that violates your legal rights as a data subject.

Update on Privacy Policy

IgnitionCasino may modify this Privacy Policy if needed or when required by the National Privacy Commission in the event of amendments to the Data Privacy Act of 2012. The changes to this Privacy Policy will be posted on this website and will be effective when posted. It is recommended to data subjects to review these changes periodically.” The updates will not be retroactively applied and will not change the handling of personal data that was collected before the updates were implemented, except as mandated by law.

Your data is held in line with the California Consumer Privacy Act (CCPA).

In compliance with all provisions of the CCPA, IgnitionCasino will not sell, store, use, or share your personal information for purposes outside those connected with transactions or services carried out between you and IgnitionCasino, or to retain, use, or disclose information that is not related to the business relationship between the parties. IgnitionCasino guarantees that it meets its obligations under the CCPA.

How to Exercise Your Data Privacy Rights

You have the following rights in relation to the data you give us in accordance with the Data Protection Act of 2012:

Right to receive information

Right to rectify incorrect data

Right of erasure or restriction

Right to access

Right to object

Right to data portability

Right to claim damages for loss

Right to file a complaint

You have a right to exercise a certain level of control over how your Personal Data is collected used and stored. Even though classes of data subject rights have been laid down in a regulatory framework, you still have the option to exercise your data subject rights yourself or to appoint someone to act on your behalf, subject to granting him or her corresponding authority (e.g. Special Power of Attorney) to this end by supplying a proper documentary basis.

If you are unable to exercise your rights due to your demise or incapacity, your legal heirs are empowered to do so.

To find out whether IgnitionCasino is processing any of your personal data, and for what purposes, please complete and submit the Access Request Form.

In order to stop processing, delete, erase, or amend your personal data temporarily, please fill out and send us the Request for Modification and Deletion Form.

If you wish to contact us regarding any inquiries and complaints relating to your privacy rights or your personal data, please complete and submit the Complaint Request Form below.

Contact

If you have any concerns or feedback, you can reach out to us through the “Contact Us” menu on our website IgnitionCasino or by contacting us via text message or emailing our IgnitionCasino Support.

Casino brand: IgnitionCasino

Website: https://IgnitionCasino.com.ph

Email: support@IgnitionCasino.com.ph

Address: IgnitionCasino Casino, Solaire Resort and Casino, 12th Floor, Theatre Carpark Building, 1 Asean Avenue, Entertainment City Tambo, Parañaque City, 1701 Metro Manila, Philippines.